Customer Involvement

In order to make sure you are getting the standard you want, there are several ways you can be involved:

1. You can let us know the origin of the text, if it's not self-evident. E.g. is it correspondence or a report you have received/are sending; is it text you have produced yourself; are you commissioning the translation on behalf of another department within your organisation?
   
   
2. You can let us know what/who the finished product will be used for: e.g. is it for information only; is it for publication; is it preliminary research for a project? etc.
   
   
3. A translation is in effect a new piece of writing, and this kind of information helps the translator to see the project in perspective, and to set the right tone and style.
   
   
4. You can provide any background documentation relating to the text, e.g. relevant websites, previous publications, product information, diagrams.
   
   
5. You can give us a contact within your organisation who will be available to answer any questions, e.g. about specific terminology or company protocol.
   
   
6. You can let us know if there are any special confidentiality issues involved, over and above our usual standards.